Support Channels

Current availability and response times for each support channel.

Live Chat
Operational

Response Time

< 5 min

Availability

24/5

Uptime (30d)

99.99%

Ticket Portal
Operational

Response Time

< 2 hours

Availability

24/7

Uptime (30d)

99.98%

Video Call
Operational

Response Time

Same day

Availability

Mon–Fri

Uptime (30d)

99.95%

Email Support
Operational

Response Time

< 4 hours

Availability

24/7

Uptime (30d)

100%

Knowledge Base
Operational

Response Time

Self-service

Availability

24/7

Uptime (30d)

99.99%

Emergency Hotline
Operational

Response Time

Immediate

Availability

24/7

Uptime (30d)

100%

Backend Services

Infrastructure and backend service health used by the support platform.

Service Status Latency Last Checked

Authentication Service
Operational

12 ms

Just now

Notification Engine
Operational

8 ms

Just now

File Storage
Operational

15 ms

1 min ago

Search Index
Operational

22 ms

2 min ago

Email Gateway
Operational

45 ms

Just now

WebSocket Server
Operational

5 ms

Just now

Recent Support Incidents

Support-related incidents and their resolution status from the past 7 days.

Scheduled Maintenance — Chat System

Resolved

Routine maintenance completed successfully with zero downtime.

2 days ago

Elevated Ticket Response Times

Resolved

Brief spike in ticket volume caused 15-minute delays. Additional agents deployed.

5 days ago

Knowledge Base Search Latency

Resolved

Search queries experienced increased latency (avg 800ms). Index rebuilt and optimized.

6 days ago
View Full Incident History

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Documentation & self-service

Resolve issues faster with guides, API references, and searchable knowledge base articles before opening a ticket.

Documentation Hub Search documentation Knowledge Base User Guides API Reference